Car and Truck Dealers in Williamsburg, VA
Car and Truck Dealers in Williamsburg By CityGrid
- (757) 564-9700
- 7277 Richmond Rd
- Williamsburg VA 23188
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7277 Richmond Road, Williamsburg, VA 23188, United States
Showing 5 reviews out of 6 total
5 Stars - I bought my new 2013 Hyundai Genesis R-Spec Coupe last weekend. The whole process from test drive to finance was a breeze. I had to leave my car there on Saturday so I could drive my new coupe home to Ocean View in Norfolk. Sales Manager Darnell Jones even offered to come pick me up on Sunday in Ocean view on his off time so I could get my other car I had to leave at the dealership.
They took care of me from start to finish, heck they even bought me lunch while we were waiting for the finance guy to come in.
Darnell Jones and Jim Burke in sales made my first car buying experience completely painless.
Outstanding experience, if you are in a market for a new Hyundai its worth the drive.
2 Stars - The service department has a hell of a time answering their phone. I had to call them three times to get anybody to answer and tell me whether my car was ready, even though they were supposed to have called me when it was ready. Don't even think about trying to schedule a service appointment by phone; do it online instead. At least there you don't have to wait for someone to answer. They could at least pick up the phone and ask you to hold if they are busy with another customer. Exceedingly rude.
1 Stars - I had a very bad experience with the service department. My car sat there for 6 weeks before I could get answer as to whether a repair was covered under the Hyundai warranty. I eventually took the car somewhere else for the repairs. Day after day, I would call them and they would promise to call me back later in the day with an answer. They would never call back. I lost track of how many times their answering system cut me off.
5 Stars - Great service and wonderful, professional staff. I will be purchasing my new car from this dealership. Very pleasant atmosphere.
A Google User
5 Stars - We are very pleased with our new Sonata, and have become well acquainted with its operation. Over the 20 years that we have lived in Williamsburg we have utilized the services of independent garages, those that were not affiliated with automobile manufacturers. The experience has been less then satisfactory. In anticipation of replacing our car, we felt it would better serve us to avoid going the same route. The impression that we gained of the Williamsburg Hyundai sales experience was favorable to the extent that it strongly suggests that the maintenance standards will also be equally favorable.
Mr and Mrs. Cookingham
- (757) 229-0542
- 7101 Richmond Rd
- Williamsburg VA 23188
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7101 Richmond Road, Williamsburg, VA 23188, United States
Showing 5 reviews out of 17 total
1 Stars - We've had one terrible experience after another with the service dept at Wmbg Honda in the last 12 years. We now have all service done on our 2 Hondas elsewhere unless there is a warranty or safety recall issue that requires a Honda dealer. We are eligible for free annual inspections for our Odyssey but plan to (& have been) paying to have inspections done elsewhere because it is not worth the time lost & frustration gained to have the work done for free at Wmbg Honda. This morning my husband took our Accord to have a recall issue taken care of. He arrived on time for service that he was told would take 45 min. It took 2.5 hrs & that was only with him pushing them. He was told the express service customers (who don't have appts) get first preference. Service always takes hours longer than it should. We've been told that parts weren't in or the wrong parts were ordered for scheduled appts. Splash guards for our Odyssey were installed crooked & had to be re-done. We wish there were another Honda dealer somewhere nearby, but unfortunately, this is the only dealer within an hour of where we live.
4 Stars - First service experience on my pre-owned Nissan, needed inspection, oil change, and tire inflation.......all free, no charge, and took just about the amount of time they said it would. Highly recommended. BTW, this is the very first time I've spent an hour at an auto service dept, and was charged nothing !
Tyler E Smart
1 Stars - In college I dropped off a '94 Accord there for repair. I got it back and the back right wheel whined every time I slowed down. Took it back to them and they said it would need a roughly $1k complete brake repair. The person on the phone said something like "I am looking at the part right now that needs to be replaced!" Said no thanks, took it to a friend who tightened the lug nut on the back right tire and made the sound go away.
1 Stars - My wife's Fit was part of a safety recall for a power window master switch repair. We made an appointment on a Monday for a Wednesday afternoon. I dropped the car off at the service bay and about 45 minutes later a representative came out and informed me, "I'm sorry, but we don't have the part for the recall. You'll have to come back at another time." Needless to say I was livid. I let them know that this was unacceptable. I made an appointment two days earlier and now they were saying they didn't have the part? I left very angry. Then, the next day my wife informed me that the power door locks weren't working. They'd been working fine before we dropped the car off.
This is my take on the situation. Either the mechanic inadvertently disconnected the power lock mechanism while he was looking inside the door or he damaged it and realizing it he decided to cover his ass and put out the story that they didn't have the part just to get me out of the shop.
5 Stars - Overall, our experience was the best one we have ever had buying a vehicle from a dealership. We got exactly what we wanted for a fair price without any fuss. We live in town and Williamsburg Honda has a really great reputation. It doesn’t feel like an all-business dealership because most of the people have been working there for years, which is rare. It really feels like a hometown car dealer.
After I gave birth to our twins, my husband and I knew that our Subaru and Volvo just couldn’t fit everyone! We test drove lots of SUV's because we couldn’t dream of buying a minivan. Seriously, my husband and I could not picture ourselves driving one. Just the thought was dreadful!
We needed to have plenty of room for the twins, our 8 year old, a black Labrador and maybe a parent or two. After test driving and even taking home lots of SUV’s, we decided to at least look at minivans because while some of the SUV’s were huge, it seemed impractical to have standard doors and less trunk space than a minivan. Yes, I know what you are thinking- our thinking shifted to practical!
We test drove lots minivans and once we took home the Odyssey Touring Elite, we were sold! The real differences were subtle but important. We had created a detailed spreadsheet to compare the specs and focused on the interior space of every vehicle we test drove. Once you start thinking about leg room, interior headroom, and trunk dimensions and cubic feet, you get obsessed with the numbers!
The Odyssey had more functional room than any other vehicle we were interest in buying. We choose the Touring Elite because it had the widescreen rear entertainment system, blind spot information system, premium audio system and these incredible high-intensity headlights (everyone needs these) .
My husband is in sales and was prepared to haggle a little. We even considered looking at other dealerships outside of Williamsburg. Well, it turned out that is wasn’t necessary at all. We got a great price without any trouble at all so we even added a few extras like a roof rack with crossbars & mud guards.
Billy Haynes, who was our salesperson, really took time to answer all of our questions and explain all of the features of the Odyssey. He was fantastic and like a live Wikipedia! I don’t want to forget Mariester, our internet rep who introduced us to Billy. We also met with the sales manager, Chris Robinson who was really easy going and helpful.
Thanks for making our buying experience easy. We are really enjoying our adventures!
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Last updated 03-Jun-2015
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