15610 Jefferson Davis Highway # C, Woodbridge, VA 22191, United States
Showing 2 reviews out of 2 total
5 Stars - I bought my car there two months ago and have minimal issues, only what is expected of a car in the mileage range that mine was in and Marbin set me up with their repair shop at a discounted rate as a courtesy and went out of his way. If you go try to set an appointment as they are very high volume and may be helping a few customers at one time or send your info over so they can start working your packet. I bought one of warranty packets as well which has already half way paid for itself, however I don't recommend this on the newer cars like the VWs still under factory warranty of course.
Anyone saying they were hustled does not follow the basic business rule of it is not on paper and signed it does not exist. I was unsure where certain guarantees were in my contract packet and Marbin went through and highlighted and explained them as we both initialed each.
I had a few credit problems but their staff still got me in a car at an interest rate lower than any credit card and offered many terms lengths to fit my budget.
The Falls Church location is not quite as nice and looks like the front of a liquor store in the hood after 8pm with people loitering around. Smaller selection as well.
Overall good experience.
1 Stars - IT SEEMS LIKE THEY DIDNT LIKE WHAT I HAD TO SAY SO THEY TOOK MY REVIEW DOWN. SO LET ME REPOST IT AGAIN. I CAME IN LAST YEAR TO TRADE IN MY VEHICLE. EVERYTHING WAS GOING GOOD. MY SALESMAN (MARBIN) WAS PRETTY HELPFUL IN THE BEGINNING. THROUGHOUT THE WHOLE PROCESS (ABOUT 2-3 DAYS) HE ASSURED ME HE'D GIVE ME A WARRANTY TO "EASE MY MIND." NOT ONCE DID HE MENTION I'D HAVE TO PAY FOR THE WARRANTY NOR HAS HE EVER MENTIONED A PRICE. THE DAY COMES FOR ME TO GIVE MY DOWNPAYMENT AND SIGN THE PAPERS FOR MY NEW CAR. I GET COPIES OF MY PAPERWORK BUT ONE THING IS MISSING, THE WARRANTY. I ASK HIM FOR COPIES OF THE WARRANTY AND HIS REPLY........THERE IS NO WARRANTY. I NEVER WANTED TO CURSE A PERSON OUT SO BAD AS I WANTED TO DO HIM THAT DAY. IM GUESSING BECAUSE IM A WOMAN THAT CAME THERE ALONE, HE THOUGHT HE COULD PULL A FAST ONE ON ME. THINK AGAIN SWEETIE!!! AFTER TELLING HIM OFF, I HAD ALL CONTRACT PAPERS SHREDDED AND I GOT MY DOWNPAYMENT BACK. BY THIS POINT I AM COMPLETELY TURNED OFF AND NO LONGER AM INTERESTED IN THIS VEHICLE. THIS IS WHERE MADAME NOELL (THE MANAGER-HE'S REALLY A GUY BUT NAGS YOU LIKE A WOMAN) COMES IN. HE STARTS GOING ON WITH HIS NONSENSE THAT I WAS NOT TRYING TO HEAR. AS FAR AS IM CONCERNED, THAT WAS A CASE OF FALSE ADVERTISMENT. AFTER THAT EXPERIENCE, I HAVE NEVER GONE BACK TO ARLINGTON MOTORS NOR WILL I REFER ANYONE TO THEM. ALSO, I'D LIKE THE WONDERFUL EMPLOYEES AT ARLINGTON MOTORS TO KNOW THAT EVERY TIME YOU HAVE REVIEWS OF THIS SLIMEBALL BUSINESS TAKEN DOWN, THEY WILL BE REPOSTED. ESPECIALLY MINES!!!!
2350 Research Court, Woodbridge, VA 22192, United States
Showing 5 reviews out of 22 total
5 Stars - Carmax was the best auto lbuying experience that I have had. No hassle and no fuss. Kathryn was helpful and knowledgeable. She made the experience easy. Thanks Kathryn.
5 Stars - My experience with CarMax in Woodbridge was very positive. I had a vehicle shipped, at my cost, from Los Angeles, California, sight unseen. My sales consultant, Donna Rodgers, spent hours answering dozens of emails and placed several phone calls to the Los Angeles CarMax. Donna was very professional and patient with my volume of inquiries. The vehicle I purchased was competitively priced and hard to find. It was also in immaculate, almost new, condition and it is a 5 year old car. The only hiccup in the entire purchase process was damage sustained to the vehicle when being unloaded from the car carrier. Although I was initially disappointed, CarMax repaired all issues and identified additional items that needed to be addressed. After all repairs were complete, navigating their finance department was easy. In addition, I purchased a CarMax warranty that was thousands less than any other offered by the many credit unions I belong. They also provide license plates and registration on site, so no waiting at the DMV. I would also like to note that any flaw identified after the purchase was addressed within the allowed 30 day period. A local dealer performed a thorough evaluation of the vehicle and CarMax addressed the issues identified by the other dealership.
Donna Rodgers was wonderful to work with and overall I had an excellent car buying experience.
4 Stars - Excellent sales and service staff. Seek out Mike Lacount for an exceptionally hassle-free car buying experience. I got a great trade in value for my old truck, and drove off in the nicest truck I've owned to date. The truck was prepped nicely for final delivery to me, and in my excitement I failed to inspect the underside of the truck. This was well over a week since I drove off the lot, and I was fearing I would have to "eat" the problem. I called my sales guy Mike, and he hooked me up with the folks in the service department. I was taken care of right away, and they are replacing the damaged part free of charge. Once I picked out the truck, I spent only approximately one hour in finalizing the deal. Great place, great selection of cars and most importantly, great people!
3 Stars - The buying experience was easy and the representative kept me appraised of progress of transferring car. Unfortunately, the service portion did not work out so well. The car needed to be balanced and aligned, cabinet air filter replaced, car max decals removed and another key made. First of all, the car was supposedly inspected beforehand at which time they should have found the balance problem. The alignment was only noticeable at 65 and they told me they couldn't replicate it because they can't go up to 65 on the highway. They later replicated it with a machine that verified the problem but only after I pushed on my third trip there. I had a scheduled appointment when they were supposed to replace the cabin air filter; after I'd already brought it in I was told they didn't have the part which required another trip (it takes an hour to get there from my home). They did give me a loaner one day but that meant an additional trip there. The person who does the keys apparently didn't show up one day and then the next week he showed up without the right key for my particular model of car. I never did get the key. All of this took 4 trips to Carmax to get everything but the key completed. On a positive note, everyone there was quite pleasant to deal with. Heather in service was great! All-in-all though this ended up being a very frustrating situation, having to make 4 trips in hour long heavy traffic! Parts not ordered ahead of time even though an appointment had been made to have that particular part replaced. Overall, the buying portion was very easy but the service problems makes me hesitant to buy another car with CarMax.
5 Stars - From the moment I stepped in, the first person i met was Marty Cook. Unlike other dealerships, he was friendly, nice, honest and did not try to lie to me or rip me off. He put me in touch with April Erique and Brandy Aquilar. Both of these ladies were with me every step of the way from ordering my car to getting a scratch buffed out of the hood of the car. I felt confident and happy buying my car from here. I will now always buy my cars from CarMax and already told all my family and friends to consider CarMax instead of other slimy car dealers.