#100, 13200 Northeast 20th Street, Bellevue, WA 98005, United States
Showing 5 reviews out of 5 total
I found working with Fireside to be easy and very professional. Their showroom in Bellevue has a lot of examples of different folding glass fireplace doors (which I bought). I received a follow-up call from Wally, who came out to measure my fireplace opening. When the door arrived (it took about 5 weeks for a custom door to be made), they installers put it in in about 20 minutes! I was expecting a lot of noise and dust, but they had to make only 4 holes and voila! It was done. It looks super and shows off my marble tile I had installed a while ago very well. No problems, no complaints. What's not to like?
Rob Ledbury was our representative, we bought three fireplaces. Multiple major mistakes were made during installation. Eventually they corrected some of the defects, but did not address the other trim and placement issues.
The project is still incomplete over a year after starting, and Fireside doesn't respond to requests to finish the job. Regret having used Fireside for the project, recommend you look for another provider if you are doing a home project.
I had a great experience with Fireside Home Solutions. I dealt with a sales person, an installation scheduler, and the installers. All were professional, and made sure that my needs were met in a timely fashion. They made it very easy for me to get a rebate from Puget Sound Energy.
I highly recommend Fireside Home Solutions.
These guys are the best! - On time on budget and great attitudes.
A Google User
My wife and I went into the Bellevue store today and there were 2 sales reps. We were unlucky to be 'served' by the wrong one. We were out there to place an order but within minutes he convinced us that we don't want to buy anything there
from him. He was in a bad mood and it showed, was not interested in our questions and the little information we got out of him was provided, quite rude frankly. Our contractor wanted us to go there but if I go back, I'll ask for a pl different sales rep. I'd rather prefer to buy online.